FAQ

The Dallington Team is supervised by a BACP-registered Clinical Supervisor, who provides the team with regular group and one-on-one supervision sessions to ensure the highest standards are maintained.

Our hours of work at 09:00 – 17:00 Monday to Friday.

Should an emergency take place outside of working hours, someone within our team will do their best to assist. We understand that matters can arise which are distressing in nature, however in this instance an emergency constitutes risk of emotional or physical danger to a mentee or their family. Emergency out of hours work will be invoiced at an hourly rate.

We are based in Bloomsbury, London and welcome mentees both at our offices and off-site. We also offer services online, when needed.

We consider our trusted advisors as ports of call where specialist knowledge is required – be it professional, creative, medical, financial and more.

We do not accept referral fees as it would compromise our impartiality and always seek out the best aligned service or support for our clients.

Each academic year, we provide a comprehensive mentoring programme, free of charge, to a Year 11 student at Mossbourne Victoria Park Academy in Hackney, London. We are proud to support the school and value our partnership with MVPA.

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We operate a 48-hour cancellation policy for our meetings. If a meeting is cancelled over 48-hours advance, there will be no charge. If cancelled after the 48-hour period, or you do not attend, the fee is still charged.

We do recognise that emergencies can and will happen. If an emergency has prevented you attending a meeting, we would ask you flag this to us as we may need to consider waiving or reducing the cancellation fee.

Yes, in addition to all of our team being DBS checked, we are organisational members of the British Association for Counselling and Psychotherapy (BACP), the professional association for members of the counselling profession in the UK.

We are registered with the Information Commissioner’s Office (ICO) for processing and protection of personal data.

Tailoring our service ensures we are always flexible to our clients needs. We are available in person and online, which gives us the flexibility to stay in contact with our mentees when they are not in London.

We offer two fee structures to best suit our clients requirements – hourly rates or retainers (3 month, 6 month or annual). You are welcome to speak to one of the team to understand the differences and which may suit you.

When necessary and with your permission, we will share your personal data with specific trusted Dallington approved experts and companies, to ensure that you are getting the best support for your specific needs (i.e - speaking with university admissions or liaising with SEN consultancies on your behalf). This will only ever be to deliver the services as agreed.

Your personal data will be returned to you (and deleted from our systems) when you are no longer a client.